Refund Terms for FINORELLIX

Welcome to FINORELLIX's Refund Terms. Your satisfaction is our priority, and we strive to ensure a seamless experience. In the event that you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

• Your item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• A receipt or proof of purchase is required.

2. Non-Refundable Items

Several types of goods are exempt from being refunded:

• Gift cards
• Downloadable software products
• Some health and personal care items

3. Process

To initiate a refund, please follow these steps:

• Contact us at [email protected] with your order details.
• Upon approval, send your item to the address provided by our customer support.

4. Timeline

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again or contact your credit card company. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us with details of the defect or damage.

7. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For further details, please contact us at [email protected]. We are committed to providing quality service to our customers and will accommodate your needs as best as we can.